This process outlines how approved resellers can place orders and receive products eciently through our wholesale program.

 

1. Application & Approval Step

1.1: Submit Reseller Application

Complete the Wholesale/Retail Reseller Application Form (online or via email) Provide business details, reseller certificates (if applicable), and target markets Step

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1.2: Review & Approval

Our team reviews applications within 2–5 business days Approved resellers receive a welcome email, reseller ID, and price list/access

 

2. Product Catalog & Pricing Step

2.1: Receive Product Catalog

Access our full catalog including pricing tiers, MOQ (Minimum Order Quantity), and product specifications Step

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2.2: Request Samples (Optional)

Samples may be purchased at discounted rates before committing to volume orders Step

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2.3: Volume Pricing & Discounts

Pricing is based on volume tiers (e.g., 50 pcs, 100 pcs, 500 pcs) Custom quotes available for bulk or custom orders

 

3. Order Placement Step

3.1: Submit Purchase Order (PO)

Email your PO or use the online portal (if available) Include product SKUs, quantities, shipping address, and requested delivery timeline Step

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3.2: Order Confirmation

You'll receive an invoice and confirmation within 1–2 business days A 50% deposit may be required for new customers or custom orders

 

4. Production & Fulfillment Step

4.1: Order Processing

In-stock items: 5-7 business days Made-to-order/custom items: 20–30 business days depending on volume Step

 

4.2: Packaging & Labeling

Products are packed according to your requested format (plain label, custom label, etc.)

 

5. Shipping & Delivery Step

5.1: Shipping Options

Choose between standard, express, or freight shipping Use our shipping partners or your preferred courier Step

 

5.2: Tracking & Documents

Once shipped, we provide tracking numbers and shipping documents (invoice, packing list, etc.)

 

6. Final Payment Step

6.1: Final Payment

Balance must be paid prior to shipment unless terms have been established Step

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6.2: Payment Methods

Accepted: Bank transfer, credit card (fees may apply)

 

7. After-Sales Support Step

7.1: Order Review

We confirm delivery and check for issues within 7 days of receipt Step

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7.2: Reorder or Custom Requests

Ongoing support for reorders, private label packaging, or exclusive SKUs Optional: Loyalty Program / Tiered Benefits (If applicable)