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Terms & Conditions

Terms & Conditions – Sourcing & Private Label Services

These Terms & Conditions (“Agreement”) govern the business relationship between Altezza Brands Inc. ("Service Provider") and the Client ("Customer") engaging in product sourcing, development, and private label services.

 

1. Scope of Services

The Service Provider agrees to offer the following services:

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  • Product sourcing and supplier matching

  • Price negotiation and MOQ coordination

  • Product sampling and quality control

  • Private label development, including custom packaging Logistics coordination and delivery support

 

2. Quotations & Pricing

  • All quotations are based on the specifications provided by the Customer.

  • Prices are subject to change based on market fluctuations, raw material costs, or currency exchange.

  • Final pricing will be confirmed in the Proforma Invoice (PI) or Purchase Order (PO).

 

3. Minimum Order Quantity (MOQ)

Each product has a defined MOQ, depending on the supplier or production requirements.

Orders below MOQ may be subject to additional fees or limited customization options.

 

4. Sampling

  • Samples can be provided upon request and are generally paid for by the Customer unless otherwise agreed.

  • Lead time for samples varies from 5 to 21 business days depending on complexity.

 

5. Order Process & Payment

  • Terms Orders are confirmed upon receipt of an official PO and/or a signed agreement.

  • A deposit (50%) is required to begin production.

  • The remaining balance is due prior to shipment unless otherwise agreed in writing.

  • Payments can be made via bank transfer, or credit card (processing fees may apply).

 

6. Lead Time & Delivery

  • Standard production lead time is 15–45 business days, depending on product type and customization.

  • The Service Provider is not liable for delays caused by third-party logistics, customs clearance, or force majeure events. Delivery terms (e.g., EXW, FOB, CIF, DDP) must be clearly stated in the PI or PO.

 

7. Intellectual Property

  • All branding, trademarks, designs, and logos provided by the Customer remain their property.

  • The Customer is responsible for ensuring that their branding does not infringe on any third-party rights.

  • The Service Provider will not reproduce or share the Customer’s intellectual property without consent.

 

8. Quality Control & Inspection

  • The Service Provider will implement quality checks before shipment.

  • Third-party inspections can be arranged upon request at the Customer’s cost.

  • Issues must be reported in writing within 7 days of product receipt.

 

9. Returns & Claims Customized/private label

  • Products are non-returnable and non-refundable unless defective or not as specified.

  • Valid claims must include photographic evidence and may result in credit, replacement, or partial refund, at the Service Provider’s discretion.

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10. Confidentiality

  • Both parties agree to maintain the confidentiality of proprietary business information.

  • This clause survives termination of the Agreement.

 

11. Limitation of Liability

  • The Service Provider’s liability is limited to the value of the goods or services paid for by the Customer.

  • The Service Provider shall not be held liable for indirect, incidental, or consequential damages.

 

12. Termination

  • Either party may terminate the agreement with written notice.

  • Any work completed up to the date of termination must be paid in full.

 

13. Governing Law & Jurisdiction

  • This Agreement is governed by the laws of Alberta, Canada & Zhejiang, China.

  • Disputes will be settled through negotiation, and if unresolved, through arbitration in the governing jurisdiction.

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